Terms of service

1. General

These Terms of Trade apply to all purchases, orders, commissions, workshops, and services provided by Francis Pottery to the customer 

By purchasing products, accepting quotes, booking workshops, or engaging our services, you agree to these terms.

2. Products 

All pottery pieces are handmade in small batches. Due to the handmade nature of our work:

Variations in colour, glaze, shape, size, and finish may occur.

Minor imperfections are part of the handmade process and are not considered faults.

Product photos may differ slightly from the final item received.

Dimensions provided are approximate only.

3. Pricing & Payment

All prices are listed in New Zealand Dollars (NZD).

Payment is required in full before products are shipped or collected unless otherwise agreed.

We reserve the right to change pricing at any time.

Accepted payment methods may include bank transfer, online payment platforms, or other methods specified at checkout.

4. Custom Orders & Commissions

Custom pottery orders and commissions require clear communication regarding design expectations.

A deposit may be required before work begins.

Custom orders are non-refundable once production has started.

Estimated turnaround times are approximate only and may vary.

Handmade items cannot be replicated exactly.

We reserve the right to decline commission requests at our discretion.

5. Pottery Painting Workshops

Workshop bookings are confirmed once payment has been received.

Cancellations

Cancellations made more than 7 days before the workshop may receive a credit or refund.

Cancellations within 7 days of the workshop may not be refundable due to preparation costs.

If we cancel or reschedule a workshop, customers will be offered a refund or transfer.

Attendance

Participants attend workshops at their own risk.

Children attending workshops must be supervised by a responsible adult unless otherwise specified.

We are not responsible for damage to personal belongings during workshops.

Finished pottery items will be glazed and fired after workshops. Due to the firing process, breakages or glaze variations can occasionally occur.

6. Shipping & Delivery

We currently ship within New Zealand unless otherwise agreed.

Shipping timeframes are estimates only.

We are not responsible for courier delays once parcels have been dispatched.

Risk transfers to the customer once goods have been collected by the courier.

Customers must ensure shipping details are correct at checkout.

Additional shipping charges may apply for rural delivery or oversized items.

7. Breakages & Damages

If an item arrives damaged:

You must contact us within 48 hours of delivery.

Proof of damage, including photographs of packaging and products, may be required.

We may offer a replacement, repair, store credit, or refund where appropriate.

8. Returns & Refunds

Due to the handmade nature of our products, returns are not accepted for change of mind.

However, we will meet our obligations under the New Zealand Consumer Guarantees Act 1993.